tayasongs.blogg.se - T mobile service issues

#T MOBILE SERVICE ISSUES HOW TO#
#T MOBILE SERVICE ISSUES MANUAL#
#T MOBILE SERVICE ISSUES SOFTWARE#

After an agent told Hill he would try a few problem-solving techniques, the agent ultimately came to the conclusion that tower maintenance was the reason for his outage. The writer, Brandon Hill, said he experienced this first-hand when he called T-Mobile’s customer support to report a problem with his Home Internet service.

#T MOBILE SERVICE ISSUES HOW TO#

“I could tell you stories all day long about calls from customers with issues on their home internet service that never got solved, because no one in any of those departments, no matter how high up the chain we went, had any idea how to fix the problem,” the source reportedly said. The former employee reportedly told a writer at the website that customer service agents frequently used the “tower upgrade” excuse when they were unable to provide a remedy for Internet-related issues. On Tuesday, the technology website Tom’s Hardware published a story that contained information provided by a purported former employee of T-Mobile. The claim comes after numerous T-Mobile Home Internet customers said support agents have been unable to assist with numerous technical problems associated with the all-inclusive, $50 a month service.Īccording to some customers, agents have been passing off various technical problems as temporary outages involving tower upgrades that are not taking place, among other excuses. (Still frame courtesy T-Mobile, Graphic by The Desk)Ī former employee of telecom giant T-Mobile says the wireless phone company is misleading its customers about the status of their home Internet product. Close any apps that you're not currently using.A T-Mobile home Internet gateway.

#T MOBILE SERVICE ISSUES MANUAL#

Turn-off push email and other automatic account syncing and switch to manual syncing.

Turn off Bluetooth and GPS in the settings when you're not using them.

Lower brightness in the display settings.

Do not expose your battery (or phone) to extreme heat or cold.

If your device was purchased from Cricket within the past 12 months (or 90 days for reconditioned devices), you may be able to receive warranty support.

If your device was purchased from Cricket in the past 7 days, see refund or exchange options.

If your device is covered by Cricket Protect, view requirements to file a claim.

Call or chat with Cricket Support to troubleshoot device (it's best to call from a different phone).

Go to the Device Support page for your device.

Check your device manufacturer's website.

#T MOBILE SERVICE ISSUES SOFTWARE#

Make sure you have the latest software for your device.

(Some Wi-Fi networks block certain usage.)

Try turning off Wi-Fi temporarily and using data.

Make sure you've paid for your currently monthly plan cycle.

Try calling, texting and emailing to make sure those services are working.

Check the signal indicator on your device to make sure you have Cricket coverage where you are.

Remove, then replace battery and SIM card, and turn your device back on.

These top troubleshooting tips can help get you up and running in no time.

Is your device misbehaving? Or maybe you're having trouble connecting to the network? Don't sweat it.